Lobby Bar Supervisor 大堂吧主管

Be responsible for managing Lobby Bar to deliver an excellent guest service while training talent and working within budgeted guidelines.
负责管理大堂吧，为客人提供优质的对客服务，培训人才并在既定指导方针下开展工作。
· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
· Supervise cash handling and banking procedures.
负责监督现金操作和交接程序。
· Prepare daily banking and cash flow reports.
填写部门营业收入报表。
· Establish and instruct talent in cash security procedures.
建立和指导人才正确处理现金程序。
· Deal with irregular payments.
处理非日常的付款。
· Supervise the maintenance of service equipment.
监管和维护服务设备。
· Monitor standards of guest facilities and services.
监督客人设施和服务标准。
· Control stock and monitor security procedures.
控制库存和进行安全监督。
· Assist with menu and wine list creation.
协助开发新菜单和酒水单。
· Supervise functions.
监督和管理所有餐饮活动。
· Supervise outlet service.
监督和管理部门服务标准