F&B Hostess 餐厅领位

· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
· Take telephone bookings and document in the Reservation book according to restaurant standards接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staff in hostess standards按领位员的标准培训员工。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
· Maintain detailed knowledge of menu, including daily specials对菜单有具体的了解，包括每日特价。
· Ensure tables are cleared quietly and efficiently确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe manner to minimize breakages安全的举餐盘使破损将到最低。
· Complete dockets accurately and clearly准确和清楚的填写收据。
· Maintain current information on all general activities of the hotel了解当前酒店所有的活动。