前厅部接待员

Creates 100% guestsatisfaction by providing ‘Yes I Can’ genuine hospitality and by exceedingguest expectations: 通过提供“是，我可以”这样的服务来使客人达到100%的满意，同时还要做到超过客人的期望来是客人满意。Gives personalattention, takes personal responsibility and uses teamwork when providing guestservice给客人足够的关注，肩负好个人应付的责任，同时通过团队协作来为客人提供良好的服务。Listens, apologies withempathy, finds a solution and follows through when resolving guest problems倾听和道歉时要真挚，寻找解决办法，跟踪问题解决的全过程。Assumes theresponsibility to notice when the guest is not satisfied and uses bestjudgement as to when it is appropriate to use the 100% Guest SatisfactionGuarantee客人不满意的时候要给予足够的关注，尽力通过各种弥补的方式使客人得到100%的满意。Performs other dutiesas required to provide Yes I Can! genuine hospitality提供要达到“是，我可以”和真诚的酒店服务所需的其他职责。
Greets guest and
processes hotel registration.
和顾客打招呼和办理登记手续。Develop good opencommunication and rapport with all guests. Recognize return guests and ensure all guests expectations are met andexceeded at all times.主动向顾客有礼貌的问候. 记住熟客并确定满足或超出他们的需求。Ensure all guestaccount details are correct and accurate. 确定所有客人的帐户数据正确。Keeps current on hotelaccommodations, services and area attractions. 保持最新的酒店住户,服务和吸引点。Arranges for servicesrequested by the guest by working with other departments as appropriate. 恰当的与其他部门安排客人需求服务。Stays current withdevelopments in the hotel by reviewing and updating the communication log.回顾并更新沟通日志并保持最新酒店发展。Handles customercomplaints, refers to Front Office Supervisor wherever necessary. 掌握客人意见及建议并回报给前台主管。