前台主管 Front Desk Supervisor

Greets guest and processes hotel registration.
和顾客打招呼和办理登记手续。
Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times.
主动向顾客有礼貌的问候. 记住熟客并确定满足或超出他们的需求。
Ensure all guest account details are correct and accurate.
确定所有客人的帐户数据正确。
Keeps current on hotel accommodations, services and area attractions.
保持最新的酒店住户,服务和吸引点。
Responds to customer inquiries for information.
响应客人需求。
Arranges for services requested by the guest by working with other departments as appropriate.
当的与其他部门安排客人需求服务。
Stays current with developments in the hotel by reviewing and updating the communication log.
回顾并更新沟通日志并保持最新酒店发展。
Handles customer complaints, refers to Front Office Manager wherever necessary.
掌握客人意见及建议并回报给前厅经理。
Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
通过推销酒店服务和控制信代和存货使酒店收益和现金流水最大化。