SFDS 高级前台主管

Job Summary – (Role Summary) 
工作概述﹣(职位概述)
Responsible for planning, organizing, leading, supervising, co-coordinating, auditing and participating in the activities of  Front Desk personnel.
负责计划，组织，领导，主管，协调，审核和参加前台员工的日常工作。
Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
Supervises, co-ordinates and participates in the activities of the Front Desk staff such as:
主管，协调并参与前台员工的日常工作，如：
•rooming guests
为客人分房
•controlling and handling guestroom keys, messages, mail
控制和处理客人房间的钥匙，信息和信件
•giving out information
提供信息
•keeping and up-to-date minute inventory of rooms for room sale
及时更新房间情况以便销售房间
•maintaining relevant records for statistical report
保留相关记录以备统计报告
•maintaining accurate file of guest history/registration cards
保留准确的客人历史/登记卡的档案
•accuracy of room rack and the alphabetical rack
提供准确的客房入住率
Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards.
确保所有前台员工的日常工作根据拟定的程序和标准进行。
Ensures correctness of information in guest folio, i.e. bills, room rates etc; initials them.
保证客人编码，电子账单，房价等信息的准确性。
Ensures that guest needs, inquiries, complaints are properly handled and accommodated.
确保客人的需求，询问，投诉适当处理和调解。
Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them.
监察每天的到达客人名单，记录下贵宾客人和其他特别指示或要求并根据要求完成
Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems.
与客房部密切合作留意客人的房态，适当操作房态系统。
Reconciles room status report of Housekeeping with that of Front Office, advises Guest Service Manager of any discrepancy.
将客房部的房态报告与前厅部的比较，一旦有任何差异通知宾客关系经理。
Advises Housekeeping, Room Service, Telephone and other affected departments through proper form or by telephone of all check-ins and checks-outs, cash basis and advance payment registrations, rate and so on.
以适当方式或通过电话通知客房部，客房服务部，电话和其他有关部门所有客人登记入住和结账的情况，付现金和预付金登记，房价，等等。
Authorizes room or rate changes, paid-outs, rebates, cash advances, release of airline crew allowance, assumption of liabilities, “charge to” billing, etc. following or on the basis of established policies, standards and procedures.
对换房进行管理，根据酒店拟定的政策，标准和程序处理退还现金，费用修正，预付金，机场费用，欠账处理，转账账单处理等等。
Performs other related duties and special projects as assigned by superiors.
完成其它上级领导布置的工作。
2. REQUIRED QUALIFICATIONS
资格
Required Skills –
技能要求
Must be familiar with Front Office operations
必须熟悉前台系统的操作
Personable and charming
气质良好
Verbal and written facility
口头表达和书面表达能力良好
Able to relate with different types of personalities
能与不同个性的人交流
Familiar with hotel guest policies, facilities and services, and front desk specifications
通晓酒店各项对客政策、设施设备及服务种类以及前台工作规范
Qualifications 
学历
College graduate
大学专科毕业
Experience 
经验
At least 3 years’ experience in a hotel of international standard
至少3年以上在国际标准酒店工作经验