Banquet Supervisor 宴会主管

· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售，饮品创新和利润制定部门的规范和程序。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared training sessions in line with a departmental monthly calender
按照部们的月度活动日历提供制定的培训课程。
· Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Requirements for special occasions are ready
特别活动的要求准备就绪
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
· Carries out effective service by ensuring all staff are aware of their role in:
确保所有员工了解自己的职责高效的提供服务：
o Greeting and seating guests
迎宾并安排客人就坐
o Explaining and up-selling daily beverage specials
说明并推销每日的特价饮料
o Processing food orders accurately
准确的下食品单
o Using trays and tray jacks effectively
有效的利用托盘和托盘架
o Quickly taking food and beverage orders
快速的为客人写餐饮订单
o Ensuring payment methods are handled accurately
确保准确的处理付款方式
o Ensuring working areas are cleaned and re-set quickly
确保工作区快速的清洁和重新摆放整齐
o Ensuring the bar is clean
确保吧台干净
o Regularly cleaning ashtrays
定时清理烟灰缸
o Conversing with Guests in relation to the food and beverage products
与客人交谈有关的餐饮产品
· Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
· Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
o Guests are advised on alcoholic beverages
给予客人有关酒精饮料的建议
o The strengths of alcohol is advised and guests are advised as to their effect
告知客人酒精强度，并告诉客人对他们的影响。
o Compliance with legal provisions of local liquor codes
遵守法律规定和地方酒精饮品条例
o Level of intoxication of guests is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施
o Advise guest on the hotel’s policy of smoking
通知客人酒店的吸烟规定
o Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作
· Cellar operations are carried out including:
酒窖管理包括：
o Correct use of refrigeration system
正确的使用冰箱系统
o Effective operation of the post-mix syrups bulk dispense system
有效的使用后混合桶装糖浆分装设备
o Operating the beer reticulation system
使用啤酒过滤裝置
o Adhering to stock control procedures
遵循存货管理程序
· Take appropriate action to resolve guest complaints
正确处理客人的投诉。
· Requisition bar items according to bar stocks
根据酒吧存货量领取酒吧物品。
· Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
· Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift
填写洒酒单并在每班结束后交给餐饮经理。
· Assist the Food and Beverage Manager to source and review outlet musicians
协助餐饮经理寻找和审评音乐师。
· Assist to promote the musicians
协助乐师的推广工作。
· Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager
设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
· Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。