餐厅领班

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Endeavour to resolve all complaints during shift and logs all
complaints in log book for further follow up
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在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
·
Oversee the Implementation of standards as detailed in the
departmental standards and procedures manual
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监督部门工作程序手册中列出的各项规范的贯彻执行。
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Enforce shift hand over procedures
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执行交接班程序。
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Enforce correct bill paying procedures
·
遵守正确的结账程序。
·
Conduct effective shift briefings ensuring all staff are aware of
VIPs, special occasions, daily specials; emphasis on up-selling certain
products; etc
·
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
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Supervise cash handling and banking procedures
·
监督现金的处理和存放程序。
·
Prepare daily banking and cash flow reports
·
编制每日存款和流动资金报告。
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Establish and instruct staff in cash security procedures
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制定并指导员工执行现金安全制度。
·
Deal with irregular payments
·
处理异常的付款情况。
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Supervise the maintenance of service equipment
·
监督服务设备的维护保养。
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Monitor standards of guest facilities and services
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监督客用设施和服务的标准。
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Control stock and monitor security procedures
·
控制存货和监督保安成序。
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Assist with menu and wine list creation
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协助菜单和酒水单的设计工作。
·
Supervise outlet service including Tea Lounge
·
监督餐厅及茶楼的服务。
·
Share recommendations and guest comments to Chef and Food and
Beverage Manager to reflect current customer profile
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与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
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Manage special amenities and special events
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特殊设施和活动的管理工作。
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Anticipate market changes and review operations when necessary
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有效的预测市场的变化，并在必要时审评运营工作
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Up-sell property facilities
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推销酒店的设施。
·
Actively pursue cost saving measures
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积极的实行节约成本的措施。
·
Recycle wherever possible
·
尽可能再利用能源。
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Manage wage and beverage cost
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管理工资和饮料成本。
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Forecasting
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进行预测工作。
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Stock control
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有效的控制存货。
·
Analyze statistics and change your operations to reflect customer
preferences
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分析统计数据，按照客人的喜好改变运营方法。
·
Mix your own shift hours to ensure you know what is happening in
your department at all times (ie nights, days, week-ends and during the week,
break, lunch and evening shifts)
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混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。
·
Make conversation to guests during their order and find out their
likes and dislikes as well as building rapport
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在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。
·
Other reasonable Ad hoc tasks assigned by supervisor
· 其他由上级分配的合理任务。