各餐厅领班 Team Leader - Outlet

确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
在适当的时候为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
协助促进工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求。
Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
协助餐厅经理达到月度和年度个人目标和餐厅营业收入。
Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
熟练操作收银系统。
Fully conversant with all aspects of the Cashier System.
按照客人消费的项目计算账单费用。
Computes bill according to items consumed by guests.
向客人呈送相应的账单。
Presents checks/ bill showing amount due.
记录收取的金额并准备报表。
Records amounts received and prepares reports of transactions.
报价并详细说明所收取项目。
Quotes price and describes features of items for which money is received.
对特别的项目作必要的核查。
Makes necessary checks needed for specific function.
完成日常的值班交接。
Makes daily transactions on shift.
在餐厅账单、日常交接和报告中说明任何差异的情况。
Reports and explains any discrepancies in outlet checks, daily transactions and reports.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by guest before to validity of the card.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
有效控制部门破损，在规定范围之内。
Effectively control department breakage within the prescribed scope.