礼宾部领班 Team Leader - Concierge

协助礼宾部副理确保礼宾部按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。
Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing courteous, professional, efficient and flexible service at all times.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager - Concierge if no immediate solution can be found.
与客人建立并保持良好的关系。
Establishes a rapport with guests, maintaining good customer relationship.
确保礼宾部的柜台、设施及储藏室的卫生及妥善保养。
Ensures cleanliness and maintenance of the Concierge counter, equipment and storage.
负责为所有客人提供友善、高效的服务。
Responsible for the provision of friendly and efficient service to all guests.
经常亲自检查，以确保使用礼宾部服务的客人、员工及公众成员得到符合凯悦酒店集团标准的服务。
Personally and frequently verifies that guests, associates and members of the public utilising the Concierge services are receiving service in line with Hyatt Hotels Corporation standards.
确保正确处理所有客人的留言、邮件、传真及包裹。
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
强化员工的主人翁精神及营销员的态度并作出表率，以使员工抓住酒店内的一切销售机会。
Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
确保所有运营设备的正常运行，并在需要时汇报维修需求。
Ensures operating equipment is maintained in good working order and to report maintenance requirements.