各餐厅副理 Assistant Manager - Restaurant

确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees provide excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效的处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
§ 经常亲自证实餐厅客人得到的是最好的服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
§ 在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.