宴会服务经理 Events Service Mananger

§ 需要有大堂吧相关工作经验，会调酒。
This position requires relevant work experience in lobby bars and the ability to mix cocktails.
§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
§ 经常亲自证实餐厅客人得到的是优质服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
§ 确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
§ 确保凯悦温情和餐饮部经典20条的贯彻实施。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
§ 协助员工处理客人的特殊请求和投诉。
Assists employees to handle any guest’s special requests or complaints.
§ 在宴会开始之前，与厨房会面并联络，了解详细情况及特殊需求。与宴会厨师长保持沟通，确保宴会的顺利进行。
Meets and liaises with the Kitchen Department before the event to go through the final details and special requests. Maintain constant communication with the Chef de Cuisine Events to ensure a smooth operation.
§ 保管好各种物资，以在客户紧急需要时提供给客户，包括技术和辅助用品。
Keeps a stock of items to assist clients with last minute requests – both technical and ancillary products.
§ 带领团队规划和实施场外会议宴会。
Leads the team to plan and execute any Off-site Events.
§ 充分了解收银系统的各个方面。
Be fully conversant with all aspects of the Cashier System.
§ 严格遵守财务部发布的与出纳和现金处理相关的所有政策和程序。
Strictly adheres to all policies and procedures issued by Finance with regards to cashiering and cash handling.
§ 为宴会销售和宴会团队提供具有创意的意见和想法。
Assists the Events Sales and Events Planning teams with creative suggestions and ideas.