前台接待员

1.Greet guests at all times in a friendly manner, offer help to guests, and use guest's first name whenever possible.
随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
2. Check in and arrange rooms for all arriving guests according to hotel procedures.
按照酒店的程序，为所有到达客人登记及安排房间。
3. Detailed understanding of departmental standards and procedures.
详细了解部门标准及程序。
4. Checking in, checking out and changing rooms for guests, ensuring that all data are fully entered into the hotel computer system as required by Reservations.
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
5. Maintain cash flow and ensure cash is received accurately.
维持现金流动，确保收到现金的准确性。
6. Keep luggage, collect and deliver parcels for hotel guests.
为住店客人寄存行李，代收和寄送包裹。
7. Understand the update of accounting policy and registration procedures.
了解会计政策及登记手续的更新。
8. Understand all hotel promotion policies
了解酒店所有的促销政策
9. Try to make your guests satisfied with your service and leave a good impression on them when they leave.
尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
10. Check night reports, prepare morning papers and forms for incoming guests on night shift
在值夜班时，检查夜间报告，准备晨报及为即将到达客人准备的表格。
11. Maintain good personal posture and appearance according to brand standards.
按照品牌标准，维持良好的个人仪态、仪表。
12.Keep front desk area clean and in good working order.
保持前台工作区域的干净，及正常工作秩序。
13.To provide the highest standard of service to all guests, especially the loyal guests and VIPs
尽量为客人提供高标准服务，特别是忠实客人及贵宾的服务。