楼层主管/领班 Floor Supervisor/Captain

Position Summary职位概述
1.Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
1.Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
2.Ensure highest standard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
3.Supervise turndown service.
监督夜床服务。
4.Responsible for strict key control.
负责钥匙的严格控制。
5.Inspect regularly guestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
6.Keep floor linen rooms neat and tidy.
维持楼层布草房的干净和整洁。
7.Assist with team member training and development.
协助进行员工的培训和发展。
8.Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
9.Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.Good knowledge of Housekeeping Guest floors daily operation.
具有良好的管家部楼层日常操作方面的知识。
2.Good supervisor to people and communication ability.
良好的管理及沟通能力。
3.Can speak some English at least can read from Housekeeping Fidelio/Opera.
能说简单的英文，能从电脑上读懂房态。