VIP接待主管

岗位职责
1、负责VIP接待部日常接待工作。
2、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。
3、为客人提供优质的服务，发展良好的宾客关系，满足宾客特殊需求，处理各类宾客投诉。
4、协助VIP接待经理开展日常培训，管理工作。
岗位要求
1、女性、本科以上学历或同等文化程度，要求旅游管理、酒店管理等相关本科专业。
2、有政府接待工作经验者优先。
3、具有强烈的事业心和责任感及高尚的职业道德。
4、身体健康，仪表端庄大方，气质高雅。身高168cm以上，体重60KG以下。
5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动部门人员的积极性。
Job responsibilities
1. Responsible for the daily reception work of the VIP reception department.
2. Coordinate working relationships with other departments to ensure that guests get satisfactory catering products and good service.
3. Provide guests with high-quality services, develop good guest relationships, meet the special needs of guests, and handle all kinds of guest complaints.
4. Assist the VIP reception manager to carry out daily training and management.
Job requirements
1. Female, bachelor degree or above, or equivalent education level, tourism management, hotel management and other related undergraduate majors are required.
2. Experience in government reception is preferred.
3. Have a strong sense of professionalism and responsibility and high professional ethics.
4. Good health, dignified and generous appearance, elegant temperament. Height above 168cm, weight less than 60KG.
5. Have the ability to social activities, organize and lead the work and practical work ability; Good at mobilizing the enthusiasm of department personnel.