Front Desk Reception 前台接待

岗位描述：
Job Description:
1. 查看交班记录，了解上一班的移交事项，并负责处理；
1. Review shift handover records to understand matters transferred from the previous shift and take responsibility for their resolution;
2. 熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
2. Be thoroughly familiar with reservation details and guest information, particularly remembering the names of VIPs and regular guests expecting calls, and be aware of all hotel activities;
3. 熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取更好的经济效益；
3. Be well-versed in all hotel policies concerning room sales, proactively promote rooms to guests visiting the hotel, and strive to achieve the best economic returns;
4. 熟练总台各项专业业务和技能，搞好对客服务；
4. Master all front desk operations and skills to deliver exemplary guest service;
5. 熟练掌握店内信息，提供准确的问讯服务；
5. Maintain comprehensive knowledge of hotel information to provide accurate enquiry services;
6. 负责为下榻酒店的宾客办理入住登记手续；
6. Handle check-in procedures for guests staying at the hotel;
7. 负责客房钥匙的管理和发放工作并严格遵守验证制度；
7. Manage and distribute room keys while strictly adhering to verification protocols;
8. 制作有关报表，为其它部门提供准确的接待信息。
8. Prepare relevant reports to furnish other departments with precise accommodation data.
岗位要求：
Job Requirements:
1. 大专以上文化程度，有一定的英语沟通能力；
1. College diploma or above, with a reasonable level of English communication skills;
2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
2. Outgoing personality, quick-witted, diligent in work, possessing strong service awareness, sales acumen and a sense of responsibility;
3. 了解酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
3. Familiarity with the hotel's guest policies, facilities and equipment, service offerings, as well as front desk operational procedures and standards.