Floor Supervisor 楼层主管

Job Description
岗位职责
1. Oversee the overall management and operations of the Housekeeping Department; allocate and supervise staff duties, and formulate work plans.
1. 负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。
2. Ensure effective control of departmental costs and all associated expenses.
2. 确保部门成本及各项费用，得以良好的控制。
3. Conduct regular inspections of rooms, facilities, equipment, and inventory in accordance with hotel operational standards.
3. 根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。
4. Prepare the department's annual budget and ensure operational expenditure remains within budgetary constraints.
4. 制定部门的年度预算，并确保部门的经营费用控制在预算之内。
5. Inspect departmental facilities and management practices, conducting spot checks to enhance overall work quality and efficiency.
5. 检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。
6. Organise the development of departmental work procedures and performance appraisal systems.
6. 组织编制部门工作程序及工作考评。
Job Requirements
岗位要求
1. High school diploma or equivalent qualification.
1. 高中毕业学历或同等以上。
2. Minimum of two years' experience in housekeeping management at equivalent star-rated establishments.
2. 有2年以上同星级客房管理工作经验。
3. Thorough knowledge of housekeeping operations and proficiency in computer applications.
3. 熟悉客房部专业知识，熟练使用电脑。
4. Demonstrated mastery of housekeeping procedures, service protocols and quality standards.
4. 掌握熟悉客房管理、服务流程和质量标准。
5. Proven organisational and coordination skills, adaptability, operational acumen, written communication abilities and information management capabilities.
5. 具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。