Hosekeeping Floor Supervisor楼层主管

1.Supervise the implementation of housekeeping standards and procedures in relation to.
1.监督客房部各项标准和工作程序的执行 。
2.Recommended changes to these standards and training needs on an ongoing basis
2.就这些标准和培训需求提供持续性的改进建议。
3.Maintain a current and thorough knowledge of all housekeeping systems
3.对客房部所有系统有最新和完整的知识。
4.Open and close the shift and ensure effective shift hand over
4.负责管理接班和交班工作，以确保交接班过程的有效进行 。
5.Distribution and collection of keys
5.分发和收集钥匙。
6.Management of all incoming and outgoing calls
6.管理所有的呼入和呼出电话。
7. Solve employee grievances
解决员工受到的不公正待遇问题。
7.Perform Room allocations
分配客房
8.Perform Room inspections
8.检查客房
9.Prioritise arrival rooms
9.排列抵店客人客房的优先顺序。
10.Liaise with Front Office for guest and hotel requirements
10.配合前台满足酒店和客人的要求。
11. Ensure guest valet is processed and delivered in a timely manner
11.确保及时为客人提供洗衣服务并送还。
12. Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
12.协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
13. Manage all special requests made by guests
13.处理客人所有的特殊要求。
14.Ensure consistency within the department
14.确保部门内工作的一致性。
15.Management of lost property for the hotel
15.管理酒店的遗失财物。
16.Complete stock takes as required
16.按要求完成库存盘点工作。
17.Conducts shift briefings to ensure hotel activities and operational requirements are known
17.进行交接班说明，确保了解酒店的工作和运营需求。
18.Works with Superior and Human Resources on manpower planning and management needs
18.与上级领导和人力资源部一起进行人力规划和管理需求。
19.Works with Superior Director of Finance in the preparation and management of the Department’s budget.
19.与上级领导和财务总监一起编制和管理部门预算。