前台接待

酒店前台接待岗位职责：
1.为散客、团队、会员客人办理入住登记手续，以及退房离店结账工作
2.负责酒店电话业务和客房销售工作
3.负责办理客房换房手续，
4.保存好住店客人信息资料，做好预订确认工作
5.正确友好的接待客人问询，提供有关酒店设施、周边交通、旅游景点、娱乐购物等类信息
Hotel receptionist Job Responsibilities:
1. Check in, check out and check out for individual guests, team members and members
2. Responsible for hotel telephone business and room sales
3. Responsible for the room change procedures.
4. Keep the guest information and confirm the reservation
5. Receive guests' inquiries correctly and friendly, and provide information about hotel facilities, surrounding transportation, tourist attractions, entertainment and shopping