预订领班

Handle inquires and bookings in accordance with thedepartment’s routine.
按照部门工作程序处理客房的预订和咨询。
Review and deals with the daily reservation. 检查处理日常预定工作。
Record and processes in-coming reservations.
记录所有新进的预订。
Ensure all facts of a reservation have been done. Example: Transportation, Amenity andspecial requirement etc.
确保所有与预订有关的事宜都作妥善处理。
Process cancellation/amendments for groups andconventions.
处理取消，更改预订（诸如：延住和提早离开等等）。
Investigate and handles no show reservations.
调查并处理预订未到预订。
Be aware of rate changes/ specialoffers/promotions/close out dates
悉知房价变动，特殊安排，各种促销活动和预订截止日期。
Monitor reservation levels and inform Managers oncurrent and future occupancy rates
监控预订情况并通知预订部经理目前和未来的住房率。
Maintain high level of telephone skills to meethotel standard.
按照酒店标准保持高水准的电话应答技巧。