宴会销售总监

FINANCIAL RETURNS
· Develop deep understanding andknowledge of key sectors targeted by hotel and ensure products and services areahead of competition to maximise guest satisfaction
· Provide creative input intoMeetings Product Development to maintain a point of differentiation bydeveloping innovative product and revenue opportunities
· Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest experience
· Contribute actively to thecompilation of annual business plan and strategic sales & marketing plans
· Conduct and/or assist the salesteam with customer negotiations
· Ensure timely delivery ofMaster Invoice to customers and help with facilitating payment
· Participate in the preparationof the annual departmental operating budget and financial plans. Monitor budgetand up sell products and services while minimising waste to increase revenue
· Negotiate food and beverageprices, function space, and hotel services within approved departmental bookingguidelines
PEOPLE
· Direct day to dayconference/convention activities, plan and assign work, and establishperformance and development goals for team members
· Provide effective leadership toevents teams, including the ability to direct activities according to therelevant detailed SOPs
· Enhance team performancethrough effective communication and coordination with other departments. Ensureappropriate staffing levels based on guest volume. Develop and sustaineffective relationships with clients, maximizing satisfaction and on-sell opportunities
· Communicate to his/her superiorany issues encountered and other relevant information
· Organise training sessions,daily briefings and other meetings as required; ensure staff has the tools,training and equipment to carry out job duties
· Conduct periodic formal reviewswith the Events Team on their targets and goals
· Conduct Annual Performancereviews, set Key Performance Objectives and Personal Development plans in linewith IHG standards and brand standards for each member of the team
· Recommend and/or initiatesalary, disciplinary, or other staffing/human resource-related actions inaccordance with hotel or company rules and policies
· Act as escalation point forclients and members of Events Team and provide resolution to issues
GUEST EXPERIENCE
· Process customer inquiries inaccordance to specified service standards
· Develop and deliver relevantdocumentation to the customer (e.g. loyalty programmes, area attractions,restaurants, facility information)
· Assign appropriate designatedEvent personnel based on the event requirement
· In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
· Ensure the team meets with eachmeeting planner daily to debrief on daily events, review consumption, bill andany exceptions to contracted billing and review estimates of final billing
· Plan and conduct pre-eventmeetings with clients and catering staff to determine potential enhancements tothe guest experience
· Analyse and action againstclient satisfaction surveys to improve services and identify further businessopportunities
RESPONSIBLE BUSINESS
· Develop awareness andreputation of the hotel and the brand in the local community
· Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to the environment
Perform other duties as assigned.