预订文员Reservation Agent

作为预定部文员，您将应以最高标准完成以下任务:
• To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
• 实现客房销售和收益的最大化，其中以客房促销最为重要。
• To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• 完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
• To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
• 一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
• To ensure a high level of product knowledge of the hotel and the local area.
• 对本酒店及地区的产品知识具备高度的认识
• To develop and maintain a high level of communication with major sources of business and advice the Revenue Manager of feedback where necessary.
• 发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给收益管理经理
• To advise the Revenue Manager of any changes or trends relating to business.
• 将与业务有关的任何趋势变化及时告知收益管理经理。
• To ensure all refused business is recorded with reasons for refusal.
• 确保所有的被拒业务根据原因加以归档。
• To ensure that all correspondence has been filed accordingly, with correct and updated information.
• 确保所有往来文件被及时归档，其信息准确无误。
• To adhere to all company credit policies to ensure that all revenue expected will be received.
• 遵守公司的信用制度并确保所有预期收益能被及时收取。
• To adhere to pre-set availability and rate controls.
• 遵守预先设定的客房供应及房价控制。
• To maintain and update guest history and marketing database as laid down in the reservations procedures.
• 根据预定部相关流程，维护及更新客户资料和营销数据库。
• To ensure a high level of customer service is consistently maintained.
• 持续性地确保高水准的对客服务标准。
• To ensure all the reservation input in system are accurate with sufficient back up for reviewing
• 确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。
• To maintain the working areas clean and tidy at all times.
• 保持办公区域干净整洁。
• To comply with all company policies relating to reservations.
• 遵守所有公司关于预定部的规定。
• To comply with all systems and procedures, as laid down by the Revenue Manager.
• 遵守由收益管理经理制订的所有有关系统和操作流程的规定。
• Quality of reservations belongs to top priorities.
• 将预定的工作质量永远放在首位。
• BRAND STANDARDS have to be strictly followed.
• 严格遵守品牌服务标准。
• The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
• 如有必要 ，该部门有权更改或补充该职位描述。
• Carries out any other reasonable duties and responsibilities as assigned.
• 完成任何其他合理的职责和被指派的职责