Duty Manager 大堂副理

Primary Responsibilities 主要职责
·To welcome and escort all VIP’s and ensuring that they feel comfortable when arrive to the hotel.
·Ensure operations are smooth at the peak hour of checking in and checking out by providing any mean of assistance.
·Responsible for the Guest Service Issue report.
·Print and distribute night report to each section and/or each department as per requirement.
·Oversee daily operation of the Guest Relation Officer and ensure completion of the shift.
·To be constantly up date on all the operations within the hotel, to be present throughout the hotel and to be visible in all public area and department while on duty.
·Assumes other duties assigned by the Front Office Manager.
·确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
·在入住或者退房高峰时提供帮助以确保办理顺畅。
·负责客人服务问题报告。
·根据需要打印并且分发夜审报告给各部门。
·监督宾客关系的日常运作并确保每个班次完成交接工作。
·当值时随时关注酒店运作状况，出现在公共区域或者其他部门明显区域。
·完成前厅部经理分配的其他工作。
Knowledge and Experience 知识和经验
·Strong communication and management skills.
·Have affinity, good etiquette service knowledge and observation ability.
·Basic English speaking and writing skills.
·具有较强的沟通与管理能力。
·具有亲和力，良好的礼仪服务知识与观察应变能力。
·基本的英文对话与书写能力。