One-Click Service Center Agent 一键式服务中心员工（总机/预订）

Primary Responsibilities 主要职责
· Answer calls with professional telephone etiquette and efficient customer service standards.
· Able to respond to the guest call and answer to his request.
· Be fluent with the room service menu and any other outlet offer. “Tautest possible”
· Ensure that any messages are correctly report and given to the guest concern.
· Follow-up and make wake-up call according to the records.
· Establish good relations with all guests.
· Be fully aware of all arrivals to the hotel, and in particular, VIP’s and return guests. Be aware of any special requests.
· 以专业的电话礼仪和高效的对客服务标准接听电话
· 能够根据客人来电处理客人需求。
· 熟知送餐服务菜单以及菜单外菜品。
· 确保任何留言正确。
· 根据叫醒单跟进叫醒。
· 与所有客人建立友好的关系。
· 熟知酒店预抵和贵宾和有特殊需求的客人。
Knowledge and Experience 知识和经验
·Have a good professional image and temperament, and understand the basic telephone etiquette.
·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality;
·Familiar with administrative and office management related workflow, good communication, coordination and organization skills;
·有良好的职业形象和气质，懂得基本的电话礼仪；
·普通话标准流利，语言表达能力强，善于沟通，有亲和力，较强的保密意识；
·熟悉行政、办公室管理相关工作流程，良好的沟通、协调和组织能力；