PA Supervisor 公共区域主管

Primary Responsibilities 主要职责:
·Public areasupervisor communicate and supervise all public area attendant to ensure propercompletion of all task .He maintain public and back of the house area inaccordance with the policies, standards, and guidelines established by Sofitelhotel.
·Brief all Public Area staffto aware of public area events, attendees of the hotel and hotel’s promotionprogram.
·Acknowledge and greet allguests in public areas.
·Ensure guest request andpreference are to be ready before event start.
·All area to be clean and wellset up and is ready for customer on all the time.
·Provides a clean and defectfree public area for customer.
·Respond to all guest requestsin an enthusiastic manner. Expediterequests as quickly and effectively.
·Communicates with guest atevery opportunity to get their feedback.
·Ensures a high level of guestrecovery from guest complaints.
·Be visible and accessible tothe guest and follow through.
·Maintains strong relationshipand goodwill with other departments.
·Practices and promoteseffective and timely recovery of guest complaint situations.
·Personally attend to request/ problem of guest and own the problem ensures such will be resolved on thespot.
·Ensure that team memberproduce consistent excellent service along with a SMILE.
·Check and follow up oncleaning schedule and contract cleaning projects on Daily, weekly, monthlybasic.
·Make sure all cleaningschedule and project are implementing as schedule.
·Maintains and delivers thehotel minimum standards.
·负责联络并督导各公共服务区域的员工的工作状态及操作标准。确保工作任务高质量,高标准完成。遵照索菲特酒店的各项政策和管理标准，监督管理公共服务区域和后勤的日常工作。
·给公共区域员工通报酒店当天的接待任务和活动。
·熟知客人且在公共区域碰见时要热情招呼。
·在活动开始之前确保卫生清洁质量,活动之中满足客人的所有需求。
·确保公共区域一切正常，以迎接客人随时到来。
·给客人提供干净整洁的公共区域。
·热情接待每一位客人，时刻保持微笑及使用法语问候，迅速及时解决客人的需求。
·抓住每一个为客人服务的机会来与客人接触，了解客人的需求并为其提供优质的服务。
·确保对客人投诉有高的补救率。
·及时发现客人的需求并予以落实。
·密切配合其他部门的工作。
·有效及时地对客人的投诉进行补救。
·随时促进工作，随时弥补不足。
·确保始终如一的微笑服务。
·每天每周每月都要对清洁程序及外包清洁区域的状况和工作持续及其清洁结果进行评估。
·确保所有的清洁计划都按照时间表执行。
·全面落实酒店的清洁标准