销售总监

MAINDUTIES 主要职责:
· Setting up sales rules of thehotel, direct and supervise Sales Managers’ works, reach the scheduled salesgoal, and exploit the new market.
制订酒店销售规程，指导和监督市场销售部员工的工作，达成预定的销售目标，开拓新市场。
Administration行政职责：
· Completing each task whichGeneral Manager allotted to staff, and promise that all tasks completing ontime.
完成总经理分配的各项工作，并保证销售任务的完成。
Financial and RevenueResponsibilities财务和收益责任：
· Works with Financial Controllerin the preparation and management of the Department’s budget。
· 与财务总监一起准备和管理部门预算。
Training and Human Resources 培训和人力资源：
· The Director of Sales &Marketing maintains a close working rapport with all the other departments ofthe hotel plus International Sales Offices.
市场销售总监要和其它部门维护一个紧密的工作关系，同时还包括总部销售办公室。
· The Director of Sales &Marketing maintains and ensures the smooth running operation of the SalesOffice.
市场销售总监要维护和确保销售部的正常运作。
· Conductthe sales skills training.
组织销售技巧的培训。
· Ensure wherever possible that employees areprovided with a work place free of discrimination, harassment andvictimisation.
确保无论何时都应提供给大使们一个没有歧视、骚扰和迫害的工作环境。
· Treat complaints of harassment and discriminationpromptly and confidentially.
快速和保密地处理有关骚扰和歧视的投诉。
· Treat customers and colleagues from all culturalgroups with respect and sensitivity.
对待来自不同文化背景的客人和同事都应给予尊重和体贴
· Identify and deal with issues which may cause crosscultural conflict or misunderstanding.
辨认并处理可能由不同文化引起的矛盾和误解事件。
Guest Service Responsibilities对客服务责任：
· At all times to promote a positive image of thehotel in all forms of contact.
所有的对外接触，市场销售总监要时刻展现酒店良好形象。
· To develop & foster close and positive rapportwith the public, guests, clients and members of the date.
要与大众、宾客以及会员发展和培养一种紧密和良好的关系。
· The Direct of Sales Marketing maintains and ensuresclose relationship with his/her accounts / clients.
市场销售总监要与他/她自己的客房群维护和确保一种紧密合作关系。
· To develop & foster close and positive rapportwith the public, guests, clients and members of the trade.
发展和培养与大众，客户以及公司会员的紧密和良好的工作关系。
TechnicalResponsibilities 技术职责：
· Have more than ten years workexperiences and five years experiences of S＆M Dept. in hotel.
具有十年以上酒店工作经验和五年以上酒店市场销售部工作经验。
· Have a good knowledge of productstructure, service criterion and quality standard of hotel. Know very wellabout external sales combined concept, advertising art, the strategy of salespromotion and product price of hotel.
熟知酒店产品结构、服务规范和质量标准，通晓酒店产品对外销售的组合概念、广告艺术、促销策略和产品价格策略。
· Possessing strong managing skill,should be familiar with the work in own department, have the ability to leadthe subordinate, and to assort with the correlative departments.
具有较强的管理能力，熟悉本部门工作，能对下级进行有效的领导，协调各有关部门之间的关系。
· Possessing the ability ofjudging, decision-making, innovate, meeting an emergency and organizing. Toanalyze decidedly, make strategy, and adjust product price according to thedata and information which we know well.
具有一定判断、决策、创新、应变及组织协调能力，能根据掌握的数据和信息，果断地做出分析，制定策略，制定和调整产品价格。
· Know well about the situation ofeach business department in hotel. Mastering the trend of market, know wellabout working strategy of hotel.
熟悉本酒店各营业部门情况，掌握最新产品信息，掌握市场动态，熟悉酒店经营策略和顾客需求知识，了解酒店竞争手段、价格水平、客户状态，善于提出应变措施。
· Know well about the work,mastering sales marketing skill and some basic knowledge of marketing. Haveabundant practice experience, also have write skills, can use a foreignlanguage to operation and write report.
熟悉本部门业务工作，掌握市场营销的技能、技巧及一定市场营销的基础知识，具有丰富的实践经验，并具有一定语言文字能力，能熟练地运用一门外语进行业务活动和撰写有关报告等。
Miscellaneous其它
· All ambassadors are required tocomply with every reasonable request from their hierarchical supervisor(s)within an amount of time that it takes to comply under normal circumstances.
所有大使需要遵循来自上级主管的每一个合理的要求，这些要求也许需要一些时间在正常的工作环境下执行和完成。
· All ambassadors may be assignedto other duties in the hotel as and when required by business levels.
所有的大使也许要执行饭店管理层根据工作需要分配的工作和其它职责
GENERAL DUTIES日常职责:
· Under the direction of GeneralManager, with responsibility for exploit the market, organizing the customerssource，organize survey of market regularly, collectinformation of market, analyzing the trend, character, developmental trend ofmarket, Set the sales strategy of market, determining the major target ofmarket, the structure of market and the guideline of sale. Ask for the GeneralManager to examine and approve, then organize and actualize.
在总经理领导下，全面负责市场开发、客源组织和产品销售组织工作；定期组织市场调研，收集市
场信息，分析市场动向、特点和发展趋势。制定市场销售策略，确定主要目标市场、市场结构和销
售方针，报总经理审批后组织实施。
· Expanding the market: Make theanniversary expanding plan of hotel. Auditing the results of expanding plan per month andquarter.
市场推广：制订酒店的年度推广计划，每月、每季审核销售推广计划的完成。
· Information of market: Masteringthe rent rate and the level of average room price, analyzing the trend ofcompetition. Adjust the sales strategy of hotel.Meet the competitive needs ofmarket.
市场信息：掌握其它酒店出租率、平均房价水评，分析竞争态势，调整酒店销售策略，适应市场
竞争需要。
· Rules of sale: Set rules of price, discount and activity ofexpanding sale.
销售规程：建立价格、折扣优惠和销售推广活动的规程。
· Plan of sale:
销售计划：
· Make long term sales forecast.
作长期销售预测；
· According to the expanding plan,combine the new situation of market, set sales strategy and plan.
根据市场推广计划，结合最新市场状况，制订销售战略和计划。
· Budget of sale: Submit theanniversary budget of sale to General Manager.
销售预算：向总经理提交年度销售预算。
· Public relation: Arrange the PRManager contact to the special expanding campaign and medium exposure campaign.
公共关系：安排公关经理联系特别推广活动和传媒暴光活动。
· Advertising and expanding ofadvertisement: According to the expenditure and budget, givingsuggestion of advertisement,organize special expand campaign.
广告宣传和推广：根据开支预算，提出广告宣传的建议，组织特别推广活动。
· The quantity of sales operationsand special teams:
销售业务量与特别团体：
· Making target and strategy ofmarket according to sales ration, allot sales task to SalesManager.
根据销售定额制定市场目标及战略，并向销售人员下达销售任务，并组织贯彻实施。
· Negotiating with target team,keep cooperative relations well.
与目标（团体）进行销售洽谈，并保持良好的合作关系。
· Report of sale: Analyzing salestask deeply, and write the sales report.
销售报告：深入分析销售工作，并写销售报告。
· Organization of team: Train andbring up a special sales team of hotel in different ages and levels.
队伍组建：培训和造就一支不同年龄和不同层次的酒店销售专业队伍。
· Encouragement for staff:
对员工的鼓励：
· Evaluating work performance ofevery staff in S＆M Dept. , find out existing problem and someparts need to improve, discussand make developing plan of S＆M Dept. in hotel.
每年评估市场销售部每位员工的工作表现，找出现存问题和需要改进的地方，讨论并制订市场
销售部和酒店的发展计划；
· Giving encouragement and praisefor excellent staff.
表扬和奖励工作优秀的员工。
· Set up managing rules and workprocessofS&Msupervise and bring into effect.
制定市场销售部管理制度、工作程序，并监督贯彻实施。
· Controlling the expenditure, therange and standard of expenditure of hotel. Supervising the use of salescharge.
严格控制酒店销售费用开支、签发开支范围和标准，监督销售费用的使用。
ADMINISTRATIVE RESPONSIBILITIES 行政职责:
· Completing each task whichGeneral Manager allotted to staff, and promise that all tasks completing ontime.
完成总经理分配的各项工作，并保证销售任务的完成。
Health and Safety 健康和安全
· Ensure that allpotential and real Hazards are reported immediately and rectified.
确保所有的潜在的和事实的安全隐患要及时汇报和更正。
· Be fullyconversant with all departmental Fire, Emergency and Bomb procedures.
熟悉所有部门的消防、紧急事件处理和炸弹处理程序。
· Ensure that allemergency procedures are rehearsed, implemented and enforced to provide for thesecurity and safety of guests and employees.
确保所有的紧急方案都经过彩排，实施和加强以保护客人和员工的安全。
· Ensure the safetyof the persons and the property of all within the premises by fairly applyingHotel Regulations by strict adherence to existing laws, statutes etc.
通过严格遵守现行的法律、法规等，来较好的执行酒店的规章制度，以确保酒店内部所有的人员和物品的安全。
· Ensure all staffwithin the department work in a manner which is safe and unlikely to give riskof harm or injury to selves or others.
确保所有部门内部的员工都在安全的情形下工作，不可能在受伤害或危险的环境下工作。
· Use safe manualhandling techniques and practise safe work habits following Accor Health,Safety and Environment policies, maintain procedures to minimise our impact onthe environment and prevent pollution.
使用安全手册技术并实践雅高集团健康、安全环境政策下的安全工作习惯，保持将我们对环境和污
染的防护减到最小的工作程序。
Confidentiality保密
· Ensure confidentiality and secure storage of allintellectual property and data bases, both hard copy and electronic. Adhere toAccor Internet and Email policy
确保保密性和所有有关酒店的数据无论软件和硬件的安全。坚持雅高网络和邮件政策。
· Ensure Hotel, Customer and Staff information ortransactions are kept confidential during or after employment with thecompany.
确保在员工在职或离职后对酒店、客人和员工信息或者其它的相关信息的保密性。
To be fully conversant with精通:
· Hotel fire procedures
酒店消防程序
· Hotel security procedures
酒店安全程序
· Hotel Health and Safety policyand procedures
酒店健康安全政策和程序
· Hotel Facilities and attractions
酒店设施
· Hotel standards of operation anddepartmental procedures
酒店运行标准和部门运行程序
· Sofitel Keys of Luxury andAppearance guidelines
索菲特奢华体验的关键和索菲特仪表和仪态
· Sofitel “BE Magnifique” visionand its corresponding strategies
索菲特“商务技巧“和相关的战略
· Methods of accepted payment ofthe company
企业可以接受的付款方式
· Short and long term companymarketing promotions
酒店长短期市场促销政策
· TheDirector of Sales Marketing is familiar with the operation and application ofthe hotel’s computer / data processing system.
市场销售总监需要熟悉酒店计算机系统操作/数据处理系统。