Reservation Service Centre Manager 预定服务中心经理

●Directs, supervises and coordinates the activities in Reservation Service Centre department
管理,监督和协调预订服务中心的运作
●Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
执行和促进处理所有电话,传真,相关设备的程序和其他相关服务
●Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查所有关于电话服务的投诉并采取行动
●Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
推动工作计划,分享目标,把实际的成绩和目标作比较并作出相应的措施
●Establishes and maintains effective employee relations
建立维护和员工的良好关系
●Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
组织部门例会促进交流和运作
●Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
检查和监督所有营运设备和各种设施保证所有的工作设备正常运作
●Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
确保所有的设备有预防性维护和与合约商的维护计划
●Maintains up to date list of all telecommunication equipment
保留所有设备的最新清单
●Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监督所有电话设备的正常运作并作有记录
●Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
调查和报告所有的异常情况给相应的供应商和酒店的电脑房经理
●Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
确保电话费用转入帐户的记录,根据酒店的最低要求保留房间状态的记录
●Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保留相关的报表,电话系统报告,电话清单,维修记录和相关执照
●Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
完成所有数据规划和服务以达到最好的电话服务
●Prepares and controls departmental budgeted
准备和控制部门的预算.
●To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
参与组织的相关技能,产品知识的培训
●Performs related duties and special projects as assigned
完成相关的项目和任务
●Conducts shift briefings to ensure hotel activities and operational requirements are known
举行班次例会确保员工知晓酒店的推广和运作需要
●Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
准备员工的有效工作安排计划，合理安排假期，预测未来生意从而作出相应的行动计划，特别是一些大型的团队
●Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
与直属主管和人事经理一起配合保证员工高效的表现，职责包括：
Prepare induction programs for new employees and allocate sufficient time for their implementation
准备新员工的工作计划合理安排工作时间
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
举行在职工作培训并且符合酒店的标准和政策，同时记录每个成员的培训进展
Provide input for probation and formal performance appraisal discussions in line with company guidelines
根据公司的指南给员工在试用期和正式工作期的工作表现评估
Ensure new staff attend Corporate Orientation within first month of hire
保证新员工在上岗之前参加入职培训
Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
指导，商谈和纪律管理员工，给予有建设性的回复意见提高员工的工作表现
● Works with superior in the preparation and management of the department’s budget. Duties include:
与主管一起准备和管理部门的预算工作，职责包括：
Assists in coordinating the preparation of the departmental annual budget
辅助整理部门年度预算的准备工作
Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
按现行标准监控部门成本以确保符合预算
●Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处
●Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解并坚持职业的、健康的、安全地立法、政策和程序
●Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备
●Initiate action to correct a hazardous situation and notify supervisors of potential dangers
及时对危险的情形采取补救措施，并对主管通报存在的潜在危险
●Log security incidents and accidents in accordance with hotel requirements
按酒店的要求，记录安全事故和意外事故
●Perform other tasks as assigned
完成其他的分配任务
●Prepare job schedule for sales and reservations related work
准备和执行增加预订销售和相关业务的工作计划
● Handling all hotel reservation not only from Telephone,Fax,Email,Internet etc.,but also need to record.
记录和处理通过电话，传真，电子邮件以及网络进行的预订
●Updated extend reservation and early departure reservation, and others reservation
修改延期和提前离店等特殊情况的预订记录
●Receiving and handling Group reservation in PMS
接受及处理团队预订，并有相关的记录
●Following hotel reservation situations, reporting to manager for current and forecast reservations.
监测预订情况，并实时通报目前和将来的入住率