宴会销售经理

FINANCIAL RETURNS
· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
· Prepare Weekly Events Forecast and seize upselling opportunities
· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
· Supervise the timely delivery of Master Invoice to customers and facilitate payment
· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
PEOPLE
· Communicate to his/her superior any issues encountered and other relevant information
· Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
· Where applicable, supervise, manage and train Meetings & Events Executives and Meetings & Events Coordinators in carrying out their responsibilities
· Where applicable, act as escalation point for clients and members of the MICE Fulfillment Team when issues are not solved at a proper level
GUEST EXPERIENCE
· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
· Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
· Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
RESPONSIBLE BUSINESS
· Develop awareness and reputation of the hotel and the brand in the local community
· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
Perform other duties as assigned.
岗位职责
·深入了解酒店所针对的关键部门，并在必要时获得部门/客户专业知识，以最大限度地提高客人满意度
·准备每周活动预测，抓住追加销售机会
·确保及时跟进和追求与客户和利益相关者的战略关系，以推动最高水平的转化
·监督主发票及时交付给客户，并协助付款
·与预订部、市场销售部和餐饮部紧密合作，确保活动账目的整合
·与上级沟通遇到的任何问题和其他相关信息
·出席并参与培训课程、每日简报和其他必要的会议
·在适用的情况下，监督、管理和培训会议与活动主管和会议与活动协调员履行其职责
·在适当的情况下，当问题没有得到适当的解决时，充当客户和会展履行团队成员的升级点
客户体验
·在活动前策划过程中，咨询会议策划人，确定最佳会议室配置，建议会议/休息流程，菜单规划，餐饮协调，桌子安排，装饰选择等，以提高会议效率和生产力
·每天与每个会议策划人会面，汇报日常活动，审查消费、账单和合同账单的任何例外情况，并审查最终账单的估计
·与客户和餐饮人员计划并组织活动前会议，以确定提高客人体验的方法
·根据情况作为联络人提供即时帮助，以迅速满足客户的需求并使其活动顺利进行
·监督组织活动后电话和收集反馈调查，并跟进客户获取活动反馈，发现进一步的商业机会
·在当地社区提高酒店和品牌的知名度和声誉
·协调安全和安保措施，确保会议顺利进行，尽量减少中断或问题。为客户提供会议选择和替代方案方面的指导和建议，这些选择和替代方案可能会减少浪费，节约能源，并将对环境的影响降到最低
·完成分配的其他任务。