中餐厅领班

辅助管理，使餐厅成为一个成功且独立盈利的部门，通过组织、计划、指导及控制餐饮运营及行政管理，并依据喜来登酒店标准让客人最大限度的满意。
1. Assisting the shift leader
with the venue’s operation.
辅助主管做好部门运营。
2. Associate duty roster and
station plan.
安排员工班次及区域划定。
3. Handling of guests complains.
处理客人投诉。
4. Checking on associate
discipline, grooming standards and punctuality.
检查员工履职，仪容仪表及按时出勤情况。
5. Ensuring of service standards
during operations and also to give training and guidance.
服务中坚持服务标准，并提供培训及指导。
6. Checking of guest’s
satisfaction and proper handling of feedback and follow-up.
调查客人满意度，正确处理反馈并跟进。
职位要求
l To establish a rapport with
guests maintaining good relationships 与客人建立良好的客户关系
l Take order ability 搭配菜单的能力
l Training skill培训的能力
l Eye for detail 关注细节
l Basic knowledge of food and beverage基本餐饮知识
l 2 years experience in similar
F&B operation.
2年相关餐饮经验