Front Desk Supervisor/Captain 前台主管/领班

【岗位职责】
1. 健全各种问讯资料。
Improve all kinds of inquiry materials.
2. 掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。
Grasp the room reservation status, report the reservation status of important groups and guests to the department manager, check the delivery of VIP notification, responsible for the implementation of VIP reception work.
3. 处理前台工作中的差错，处理宾客有关投诉。
Handle errors in front desk work, handle guest complaints.
4. 负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。
Responsible for the use management and maintenance of the property and equipment of the main desk, as well as the collection, archiving and management of various materials.
5. 检查每日的报表是否有误，并及时纠正。
Check daily reports for errors and correct them in time.
6. 建立体质良好的宾客关系，努力增加客房销售。
Build healthy guest relationships and strive to increase room sales.
【岗位要求】
1. 大专以上学历，有同岗位工作经验2年以上。
College degree or above, more than 2 years working experience in the same position.
2. 有良好的团队领导精神及执行力。工作认真负责，作风正派。
Good team leadership and execution ability. Work seriously and responsibly, decent style.
3. 熟练掌握前厅部工作的各个环节和程序。
Proficient in all aspects and procedures of front office work.
4. 身体健康，品貌端正，气质高雅。
Good health, good appearance, elegant temperament.
5. 掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能处理各种投诉。
Master the basic knowledge of hotel management, good at communicating with guests,dealing with thoughtful, decisive, can deal with all kinds of complaints.