别墅主管

1. Supervises subordinates and assists in dealingwith all kind of situations to achieve guest satisfaction.
监督下属以及协助下属处理各种情况来提升客人满意度。
2. Ensure the cleanliness and condition of butlerequipment is maintained at all times.
确保电瓶车卫生清洁保准以及日常维护。
3. Ensures that subordinates deliver unparalleledworld class service to the guests and visitors of the property.
确保管家提供无与伦比的世界级一流服务，让别墅客人始终享受舒适，温馨而又优美的环境。
4. Constantly monitors that subordinate strivingfor creating wow stories creating guests for life and achieving departmentalgoals.
确保监督管家始终得到授权提供最卓越的服务来为酒店创造丽思卡尔顿终生客人以及力争达到部门目标。
5. Keeps constant contact with butlers to ensurethat the guests are fully engaged to meet property’s guest satisfaction goals.
与管家保持紧密联系以确保客人完全情感投入。.
6. Leading Team
领导团队
a. Utilizes interpersonal and communication skills to lead,influence, and encourage others; advocates sound financial/business decisionmaking; demonstrates honesty/integrity; leads by example.
运用自身人际关系与良好的沟通技巧来领导，影响以及鼓励员工；为酒店增收以及商业决策；通过实施诚实/正直的原则来以身作则。
b. Encourages and builds mutual trust, respect, andcooperation among team members.
鼓励和建立团队成员之间相互信任，尊重和合作的工作关系。
c. Serves as a role model to demonstrate appropriatebehaviors.
作为榜样为团队成员示范正确的行为规范。
d. Supervises employees. Assists in managing all day-to-dayoperations.
监督员工并协助处理日常运作。
e. Establishes and maintains open, collaborativerelationships with employees and ensures employees do the same within the team.Includes encouraging butler team members to establish and maintain positive andproductive relationships with employees of other departments.
建立和维护员工之间开放，相互合作的工作环境。激励员工建立和维系与其他部门员工之间积极的人际关系。
f. Ensures recognition of employees is taking place acrossareas of responsibility.
激励以及认可出色的绅士淑女们。
g. Communicates performance expectations in accordance withjob descriptions for each position and monitors progress.
确保员工严格按照职位描述执行。