预订部经理 Reservation Manager

1. Ability to maintain The Ritz-Carlton standards, policies and procedures with Reservations Staffs.
能使预订部员工维持丽思卡尔顿酒店的标准，政策和程序。
2. Ability to provide clear and pleasant telephone communication to all callers.
能够对所有来电者提供清晰和舒适的电话沟通。
3. Ability to prioritize and organize work assignments; delegate work to Reservations Staffs
能按工作的优先顺序给预订部员工委派工作。
4. Ability to direct performance of Reservations Staffs and follow-up with progressive discipline when needed.
能领导预订部员工的工作表现，在必要时跟进。
5. Ability to motivate staff and maintain a cohesive team
能激励员工和维持一个有凝聚力的团队。
6. Ability to ascertain Reservations Staff training needs and provide such training
能确定员工的培训需求，并提供相关培训。