Guest Service Manager 值班经理/夜班经理

·         Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
·         Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
·         Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
·         Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序。
·         Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
·         Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。