Front Office Agent/Trainee 前厅部员工/实习生

Ensures maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure.
提供个性化服务以及高度并亲切的关注来确保最大的客人满意度。
Registers and escorts all arrivals according to established procedures.
遵照相关程序为所有抵达的客人提供接引及登记服务
Liaises with other departments and necessary outside contracts to ensure excellent service delivery.
保持与其他部门及外包公司的必要联系以确保为客人提供最优质的服务。
Ensures all data is entered completely and correctly into the hotel systems in accordance with each reservation.
确保在酒店系统里的每个预订都输入完整并且正确的数据。
Maintains cashier float and ensures accurate daily report of all money received.
确保每日账目收支记录准确无误。
Assists with currency exchange.
兑现酒店客人的旅行支票及帮助客人进行外币兑换。
Keeps informed of all modifications to accounting policies and procedures.
时时关注财务政策及会计程序的更新并与其保持一致。
Attends to guest’s complaints, inquiries and requests, referees problems to Lifestyle Host Supervisor/Duty Manger if he/she is unable to assist and inform after the fact if needed.
关注客人的投诉，问询及要求，在前台主管或值班经理无法提供协助的情况下做出正确的判断。
Performs the audit balances and prepares all works for audit in an orderly fashion.
随时准备好审计审查所需的各项资料。
When on night shift, checks night reports, prepares the morning report, checks billings of all due-outs on the following day to ensure effective check-out procedure of next shift, checks all VIP Arrivals rooms and report any defects to Duty Manager/Night Manager.
夜班时，查看夜班报表，准备早班报表，检查第二天离店客人的账单以确保下个班次的离店手续顺利进行，检查所有VIP预抵客人的房间，如有问题及时汇报给值班经理/夜班经理。
Ensures that the Hotel Lobby area is kept clean and in an orderly state at all times.
确保酒店大堂区域保持干净整洁。
Is fully aware of the credit policy.
充分理解信贷政策。
Ensures full awareness of FL&S procedures.
确保完全熟悉火灾预防及通信设备程序。
Demonstrates Awareness of Hotel policies and procedures and ensure all procedures are conducted safely and within guidelines.
充分理解并展示酒店的政策和程序，确保所有的工作程序在酒店的指导方针下安全进行。
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟悉财产安全，急救，消防和应急程序，并安全合理的操作设备。
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
对于危险情况以及潜在的危险情况采取正确的措施并通知经理。
Performs related duties and special projects assigned.
执行相关工作及被分配的特别项目。