1.Liaises closely with Sales Team in proposing the best deal when handling leads /inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed event.
当销售团队操纵生意案例/ 需求(价格策略、特殊需求)时给予建议和支持,了使生意质询转变为确认的事件。
2. Prepares proposals / contracts for leads / inquiries received from Sales Managers.
当从销售经理处拿到生意需求时,及时为客户准备计划书/合同等。
3. Follows through from negotiation until departure for events assigned.
对于分派的会议事件从开始要坚持谈判。
4. Liaises with clients on finalising details and gives professional advice on set-ups and planning of events.
和客户一起商谈最终细节并在活动计划和布置上给予专业的忠告和建议。
5. Practices up-selling at all opportunities to maximise revenue.
尽最大可能去提升销售额在所有机会。
6. Ensures effective communication with clients and internal departments.
保证与客户和酒店各部门有效的沟通。
7. Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre-event meeting.
将团队涉及信息分发至酒店各部门。例如:发宴会通知单,团队摘要和准备会议讲座。
8. Maintains close co-ordination with respective departments on organisers’ requirements and last minute event requirements.
在会议组织着有需求或有紧急需求时及时与各部门进行沟通协调。
9. Be visible to organisers and clients during their event/group dates and monitors guest satisfaction.
让活动组织者和客户在活动/团队停留期间让其客人满意。
10. Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
检查宴会运行和与其一起工作的各部门工作,在所有的时间内确保有质量的服务给客人。
11. Regularly reviews Master A/C postings to ensure postings are correctly done. Reviews bills with organizers regularly so as to eliminate adjustments needed on final invoice.
有规律的回顾主要帐户抛入并确保其准确性,需要和客户一起回顾帐单以调整最终发票清单。
12. Obtains feedback from clients and follows through with the necessary actions.
从客户处获得意见反馈并通过必要行动来跟进。
13. Maintains the active Event Profile Database & Group Chart.
保持制定有效的会议活动数据档案及团队结构图。
14. Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
与内部客户(酒店其它部门)和外部客人(客户,会议承办人,供应商)等建立良好的工作关系。
15. Actively participates in achieving the departmental goals which contribute to Marketing budget.
积极参与完成部门目标和达到市场预算。
16. Closely monitors accounts revenue and business production.
接近监控帐户收入和生意产量。
17. Provides feed-back on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and Director of Banquet Sales.
提供反馈市场趋势,与宴会销售经理和宴会销售总监保持沟通,并与客户保持良好关系,不断更新整体经营目标。
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