楼层主管Floor Supervisor

1.To train hired room
attendants in cleaning their assigned areas.
培训服务员在指定区域内做清洁。
2. To regularly check
guest room to ensure correct standards and offer “Hilton moment” service.
检查房间质量，确保房间质量标准和提供“希尔顿美好时刻” 服务。
3. To receive room attendants
assignment from Ass. Executive Housekeeper or Asst.Housekeeper.
将助理行政管家或助理管家交给的任务分配给服务员。
4. To attend daily
briefing and receive special instructions.
参加每日工作例会和接受特殊指示。
5. To fill out
housekeeper room reports.
填写客房报表。
6. To inspect check-out
rooms before reporting them ready for sale and that standard of cleanliness is
met.
检查离店房，在确认房间达到清洁标准后，将房间变成可售房。
7. To receive special
requests from guests and carry them out. Handle guest complains and reports to
Ass. Executive Housekeeper.
接到客人的特殊要求要尽力满足。处理客人投诉，并报告给助理行政管家。
8. To inspect all areas
cleaned using check list to see that cleaning is adequate, supplies in rooms
are standard and rooms need for immediate repairing are reported.
按照检查表检查房间是否干净，客用品是否齐全,并将需要修理的房间及时报修。
9. To make trouble
report for room or item in need of repair and follows up to ensure work is
completed satisfactorily.
对需要修理的房间和物品要及时报修，并确保已修理好。
10. To fill out reports
and surrender articles into lost and found section.
填写报告，并确保客人遗留物品做失物招领。
11. To report losses and
breakages in guest room.
报告客房内物品的丢失和损坏。
To supervise cleaning of guestrooms,
corridors, stairs, maids trolleys, and pantries.
检查客房，楼道，楼梯，工作车和工作间的清洁情况。
12. To train and
discipline room attendants, to advise Executive Housekeeper if performance is
not satisfactory.
培训和管理服务员，并向行政管家报告给他的工作情况。
13 To supervise special
cleaning of room/corridor.
检查房间和楼道的特殊清洁。
14. To check and
requisition guest and cleaning supplies weekly.
检查和申领每周客用品和清洁用品。
15. To assist with inventory.
协助盘点。
16. To report suspicious
persons or actions, DO NOT DISTURB rooms, sleep, outs, etc..
报告可疑人员，请勿打扰的房间和外宿房间等。
17. To do special
assigned work given by the Asst. Housekeeper/Asst. Executive Housekeeper.
完成处理行政管家或助理管家交给的特殊任务。
18. Performs other
related duties assigned by supervisors.
完成主管交给的其它相关任务。