预定部文员 Reservation Clerk

1.酒店房间销售额和收益最大化。优先考虑升级销售。Maximize room sales and revenue for the hotel. UP-selling belongs to highest priorities.2.确保对酒店产品知识的了解和对酒店周边环境的熟悉。Ensure a high level of product knowledge of the hotel and the local area.3.做一些秘书性的工作，包括准备信件，整理文件，发送传真及电传等。4.时刻保持销售者的理念，不放弃任何一个销售酒店产品的机会。保持与相关部门的紧密联系。Performs duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, telexes etc.Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. Liaise and follow up with support departments.5.预定质量是重中之重。Quality of reservations belongs to top priorities.6.形成并保持与主要客源的良好沟通，在必要时给预定部经理反馈建议。Develop and maintain a high level of communication with all major sources of business and advise Reservation Manager of feedback where necessary.7.始终保持高质量的服务。Ensure a high level of customer service is consistently maintained.8.对于市场发展趋势及变化给预定部经理提出建议。Advise Reservations Manager of any changes or trends relating to business.