高级项目经理

职位概述
石基集团正在寻找一位经验丰富的项目经理，具备酒店和赌场运营背景，来主导全球酒店连锁企业的企业解决方案实施。该项目经理负责成功部署物业管理系统（PMS）、支付系统、销售点（POS）以及其他企业酒店解决方案。办公地点珠海。
岗位职责：
• 领导酒店技术解决方案的项目全流程交付，确保按照预算及时执行。
• 作为客户的主要联络人，管理与关键利益相关者的关系，包括酒店和赌场高管、IT团队及运营领导。
• 制定和维护全面的项目计划，包括时间表、里程碑和资源分配。
• 利用Clarizen进行项目规划、跟踪、报告和利益相关者沟通。
• 协调跨职能团队，包括内部技术团队、第三方供应商和客户资源。
• 识别项目风险，主动制定应对策略以解决潜在障碍。
• 确保遵循项目管理办公室（PMO）定义的项目治理标准，包括文档、报告和合规要求。
• 定期召开项目状态会议，及时更新进展、风险和关键交付成果。
• 监督系统测试、部署及上线后的支持，以确保最终用户的顺利使用。
• 推动项目管理实践中的流程改进，以提高效率和客户满意度。
任职要求：
• 具备5年以上酒店项目管理经验，拥有赌场、酒店或度假村管理经验者优先。
• 具备主导企业解决方案实施的成功经验，如PMS、POS、支付系统或其他酒店技术平台。
• 深谙酒店和赌场运营，包括前台、预订、财务及餐饮业务。
• 有管理全球或多物业大型酒店组织推广经验。
• 熟练使用Clarizen作为项目管理和协作工具。
• 拥有PMP、PRINCE2或同等项目管理认证者优先。
• 具备卓越的沟通和利益相关者管理能力，有直接与高层领导合作的经验。
• 必须流利掌握英语和粤语，普通话能力者优先。
• 能够同时管理多个项目。
• 愿意根据需要出差（预计出差比例达30%）。
优先资格：
• 拥有酒店业务经验，如PMS、POS、支付系统、声誉管理、数据与分析。
• 了解游戏和酒店业务的监管与合规要求。
• 具备强大的分析和解决问题能力，专注于流程优化。
关键能力：
• 技术能力：运用技术和岗位知识及经验，结合职能技能和广泛的商业知识，以满足工作要求并超出客户期望。
• 关系建立：通过积极沟通建立有效关系，激励和影响他人。诚实可信，成为受重视的团队成员，积极参与实现团队目标。
• 具备与多元文化、多国团队合作交付成功项目的经验。
• 个人效能：通过积极主动和坚定承诺，在职业和个人生活中取得卓越成果。持续关注实现积极成果，为公司的业务成功做出贡献。
• 沟通能力：拥有娴熟的书面和口头沟通能力，包括培训材料、演示文稿和相关指南。
Job Summary
We are seeking an experienced Project Manager with a background in hospitality and casino operations to lead enterprise solution implementations for global hospitality chains. This customer-facing role is responsible for successfully deploying Property Management Systems (PMS), Payments, Point of Sale (POS), and other enterprise hospitality solutions. The ideal candidate will have a strong project management background, excellent stakeholder engagement skills, and the ability to drive large-scale technology rollouts in a fast-paced environment. Fluency in English and Cantonese is required to effectively communicate with international and regional stakeholders.
Key Responsibilities
• Lead end-to-end project delivery for hospitality technology solutions, ensuring on-time and on-budget execution.
• Act as the primary point of contact for customers, managing relationships with key stakeholders, including hotel and casino executives, IT teams, and operations leaders.
• Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation.
• Utilize Clarizen for project planning, tracking, reporting, and stakeholder communication.
• Coordinate cross-functional teams, including internal technical teams, third-party vendors, and customer resources.
• Identify project risks and proactively develop mitigation strategies to address potential roadblocks.
• Ensure adherence to project governance standards as defined by the PMO, including documentation, reporting, and compliance requirements.
• Conduct regular project status meetings, providing clear updates on progress, risks, and key deliverables.
• Oversee system testing, deployment, and post-go-live support to ensure seamless adoption by end users.
• Drive process improvement initiatives within project management practices to enhance efficiency and customer satisfaction.
Required Qualifications
• 5+ years of project management experience in hospitality technology, preferably within casino, hotel, or resort environments.
• Proven track record of leading enterprise solution implementations such as PMS, POS, Payments, or other hospitality technology platforms.
• Strong understanding of hotel and casino operations, including front office, reservations, finance, and F&B technology.
• Experience managing global or multi-property rollouts in large hospitality organizations.
• Proficiency in Clarizen as a project management and collaboration tool.
• PMP, PRINCE2, or equivalent project management certification preferred.
• Exceptional communication and stakeholder management skills, with experience working directly with senior leadership.
• Fluency in English and Cantonese is required. Mandarin proficiency is a plus.
• Ability to manage multiple projects simultaneously.
• Willingness to travel as required (up to 30% travel expected).
Preferred Qualifications
• Experience with leading hospitality technology solutions such as PMS, POS, Payments, Reputation, Data & Analytics.
• Knowledge of regulatory and compliance requirements in gaming and hospitality technology.
• Strong analytical and problem-solving skills with a focus on process optimization.
Critical Competencies
• Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
• Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
• Experience working with diverse, multi-cultural, multi-national teams to deliver successful projects.
• Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success.
• Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations, and guidelines.