Lobby Lounge Captain/Supervisor大堂吧领班/主管

Duties andResponsibilities工作职责
· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standardsand procedures to promote salesmanship, beverage creativity and profit
· 为销售，饮品创新和利润制定部门的规范和程序。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Delivers daily briefings andattends other Food and Beverage meetings as scheduled
· 召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared trainingsessions in line with a departmental monthly calender
· 按照部们的月度活动日历提供制定的培训课程。
· Prepares for service byensuring the department’s:
· 确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and inaccordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Requirements for specialoccasions are ready
o 特别活动的要求准备就绪
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service andguest comfort
o 酒吧准备就绪为客人提供舒适的服务。
· Carries out effective serviceby ensuring all staff are aware of their role in:
· 确保所有员工了解自己的职责高效的提供服务：
o Greeting and seating guests
o 迎宾并安排客人就坐
o Explaining and up-selling dailybeverage specials
o 说明并推销每日的特价饮料
o Processing food ordersaccurately
o 准确的下食品单
o Using trays and tray jackseffectively
o 有效的利用托盘和托盘架
o Quickly taking food andbeverage orders
o 快速的为客人写餐饮订单
o Ensuring payment methods arehandled accurately
o 确保准确的处理付款方式
o Ensuring working areas arecleaned and re-set quickly
o 确保工作区快速的清洁和重新摆放整齐
o Ensuring the bar is clean
o 确保吧台干净
o Regularly cleaning ashtrays
o 定时清理烟灰缸
o Conversing with Guests inrelation to the food and beverage products
o 与客人交谈有关的餐饮产品
· Carries out effective beverageservice by ensuring:
· 通过确保以下内容高效的提供饮品服务：
o Beverages are up-sold andregularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine,advising the types and styles of wine, taking wine orders and serving wine
o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktailsto guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hotand in accordance with standard
o 按规范提供热的咖啡和茶
· Patron care standards areadhered to by ensuring:
· 通过确保以下方面遵守宾客服务规范：
o Guests are advised on alcoholicbeverages
o 给予客人有关酒精饮料的建议
o The strengths of alcohol isadvised and guests are advised as to their effect
o 告知客人酒精强度，并告诉客人对他们的影响。
o Compliance with legalprovisions of local liquor codes
o 遵守法律规定和地方酒精饮品条例
o Level of intoxication of guestsis assessed and appropriate action taken
o 评定客人的醉酒程度并采取必要的措施
o Advise guest on the hotel’spolicy of smoking
o 通知客人酒店的吸烟规定
o Monitor factors which interferewith the total experience of the guest
o 监测影响客人总体体验的各方面工作
· Cellar operations are carriedout including:
· 酒窖管理包括：
o Correct use of refrigerationsystem
o 正确的使用冰箱系统
o Effective operation of thepost-mix syrups bulk dispense system
o 有效的使用后混合桶装糖浆分装设备
o Operating the beer reticulationsystem
o 使用啤酒过滤裝置
o Adhering to stock controlprocedures
o 遵循存货管理程序
· Take appropriate action toresolve guest complaints
· 正确处理客人的投诉。
· Requisition bar items accordingto bar stocks
· 根据酒吧存货量领取酒吧物品。
· Train bar attendant, wait helpand bus help in basic beverage knowledge and beverage service
· 为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
· Complete spillage report andsubmit to Food and Beverage manager at the Conclusion of each shift
· 填写洒酒单并在每班结束后交给餐饮经理。
· Assist the Food and BeverageManager to source and review outlet musicians
· 协助餐饮经理寻找和审评音乐师。
· Assist to promote the musicians
· 协助乐师的推广工作。
· Design promotional materialwhich is aimed at increasing revenue, covers and profit for the Bar with theapproval of the Food and Beverage Manager
· 设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
· Works with Superior on manpowerplanning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in thepreparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。