Sales Fulfillment Specialist(J16926)

工作职责：
A centralized role combining different sales operations support key tasks and responsibility. This role will provide an end－to－end sales operations functions activities of case handling in complex account management & Groups & Meetings support, performance, audits and other ad hoc activities of the evolving IHG Sales requirements.
Your day to day
• Centralized G&M support for IHG Sales
o Handles email requests efficiently and within the prescribed response times.
o Coordinate with GSO GC sales to identify their needs and locate IHG properties that best accommodate the client.
o Actively gather the necessary information for our hotel from hotel and IHG GC sales.
o Promptly forward the new group lead to the identified hotel（s） for review and the opportunity to bid.
o Actively track leads status within SLA
o Actively track leads status outside of 6 months.
o Track the lead for follow－up with our hotel（s） and with our sales to conclusion.
• Centralized Account Management Form support for IHG Sales
o Develop and own the account management form and OEC case record in IHG Javelin – their maintenance, enhancement and actual procedural activities.
o Be an Expert on Total Account Management Principles, upkeep of target records in IHG Javelin, and implementors on governance of the account tiering process
o Follow and support IHG Javelin fields – to ensure account integrity
• Deliver “Ad Hoc” requests in line with evolving sales requirements
o Work to assist key stakeholders in projects, operational reports and key deliverables through process and content enhancement
任职资格：
What we need from you
• Bachelor’s Degree in relevant discipline, or an equivalent combination and work related experience.
• A minimum requirement of two years of relevant experience or equivalent work experience in Sales of the service industry.
• An additional minimum of two years of relevant experience or equivalent work experience in operations management, analytics, data science, and sales effectiveness.
• Proven time management and organization skills.
• Ability to interact on a professional level with cross－function teams.
• Excellent business communication skills – verbal and written.
• Advanced knowledge in PC skills （especially data management tools, Word, Outlook, Powerpoint; with high proficiency in Excel like Pivot, Vlook Ups, nested formulas, etc.）
• Knowledge and experience of various Sales & Reporting Systems and Tools（Salesforce, Delphi, MeetingBroker, etc.）
• Critical in areas of logic reasoning and process linkage
• Capable and comfortable in completing repetitive tasks
• Agile and flexible to different work environments