行政酒廊主管 Club Lounge Supervisor

· Manages the entire operation ofthe Exe. Club Floor – including VIP & Special Guest handling, guestcomplaints handling, distribution of amenities, breakfast and cocktail service- to maximize the profits of the hotel and maintain customer satisfaction.
· 整个行政楼层的营业– 包括接待贵宾、处理客人投诉、分发日用品、早餐和鸡尾酒服务 – 使酒店得到最大利润，保持顾客的满意度。
· Direct the activities of theExecutive Club Floor guest service associate, providing guidance, leadershipand motivation in the delivery of services to maintain the high standard ofservice and products for the Exe. Club Floor.
· 指导行政楼层员工的工作，提供指导意见、领导和鼓励他们进行服务，保持行政楼层服务和产品的高标准水平
· Supervise the overall and dailyadministrative work of the section, guarantees all guest relations files,records and reports are updated on a regular basis and maintained in anaccurate manner; monitors room availability and future occupancy – to achievemaximum efficiency.
· 监督主管这一小组的全面日常行政工作，保证所有客户关系档案、记录和报告都定期更新并准确，监督客房的可使用程度和未来的客房率– 取得最大的工作效率
· Develops working plans to carryout goals, compares actual achievements against goal periodically, takenecessary corrective actions
· 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
· Establishes and maintainseffective employee relations
· 与员工建立并保持良好的工作关系
· Maintain active presence in theExecutive Club to ensure work procedures are carried out efficiently.
· 要经常在行政楼层上班，保证工作程序得到有效的执行
· Oversees the room allocationand conducts room inspection to ensure total comfort and enjoyment of guests.
· 监督客房安排，进行客房检查，保证客人非常舒适和快乐
· Assumes Club Floor guestservice associate’s responsibilities when the need arises to ensure continuityof service.
· 如果有需要，承担员工的主要职责，保证服务的连续性
· Handles guest request, queriesand complaints promptly; ensures that a follow up action is done; coordinatewith other departments for guest request or specific needs – to ensure totalguest satisfaction.
· 迅速处理客人的请求、询问和抱怨，保证采取行动， 和其它部门一起协调满足客人请求或特别需要– 保证客人完全满意
· Conducts shift briefings toensure hotel activities and operational requirements are known
· 进行交接班说明工作，确定了解酒店活动和运营要求
RequiredSkills –
技能要求
· Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Proficient in the use ofMicrosoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
· Problem solving andorganizational abilities
· 具有解决问题和组织能力
Qualifications –
学历
· Diploma or VocationalCertificate in Hotel Administration, Hotel Management or equivalent
· 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
Experience –
经历
· 1 year experience infront office / guest services / Executive Lounge or related disciplineincluding supervisory experience, or an equivalent combination of education andexperience.
· 拥有1年前厅或宾客服务或行政酒廊工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。