前台领班/接待员 Front Desk Captain / Agent

job overview职位概述
· Responsible for the operationalefficiency of all front office areas during shift and the service delivery ofthose areas. Provide timely andprofessional check-in/check-out services in accordance with established scriptingand standards.
· 负责管理所有前台单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
Duties andResponsibilities工作职责
· Conducts shift briefings toensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front officeoperations during assigned shift including:
· 在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
o 维护客户信息
o Maintenance of informationabout local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he publicaddress system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with seriouscomplaints
o 协助解决严重投诉问题
· Supervise cashiering activitiesduring shift including:
· 在当班期间监督收银活动，包括：
o Cash handling and bankingprocedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in creditpolicies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash securityprocedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
· Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Proficient in the use ofMicrosoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
· Problem solving andorganizational abilities
· 具有解决问题和组织能力
Qualifications –
学历
· Diploma or VocationalCertificate in Hotel Administration, Hotel Management or equivalent
· 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。