Night Manager 夜班经理

工作概述﹣(职位概述)
· Responsibleto co-ordinate and oversee all hotel operations in the absence of the GeneralManager or designate during nights. The principal responsibility is safety andsecurity of guests and ensuring the accurate and timely completion of the nightaudit function during the hours of 11pm – 7am.
当总经理或其代表夜间不在时，负责协调和监督酒店的一切运营活动。主要负责客人的安全，并确保在晚上11点到第二天早上7点这一时间段内准确、及时的完成夜审工作。
Essential Duties and Responsibilities–(KeyActivities of the role)
主要职责﹣(职务的主要工作)
· Conduct inspections of front of houseand back of house during shift, including Front Office, Housekeeping, Lobby,Food and Beverage Outlets, Public Areas, Car Parking
在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场
· Meet and Greet VIPs
迎接贵宾
· Handle all Complaints
处理各种投诉
· Ensure working of all Front OfficePolicies and Procedures
确保前厅部所有政策和工作程序都得到遵守
· Ensure effective shift hand-over
确保有效的交接班
· Be knowledgeable of Front Officesystems and know back up procedures and system recovery procedures
熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序
· Efficient check in and check outprocess
保证入住和离店手续办理工作的效率
· Review and monitor early morning wakeup procedures
检查和监督早晨的唤醒服务工作
· Post room charges
信件室的收费
· Maintain correct guest registrationcards
保持来客登记卡的准确无误
· Maintain special programs (eg frequentflyer; priority club)
维护特殊活动项目（如“常旅客奖励计划”和“优悦会”）
· Effective management of incoming andoutgoing calls
对打进和打出酒店的电话进行有效管理
· Maintain current Hotel information
及时更新酒店信息
· Provide information on memberships
提供关于入会的信息
· Communicate problems, resolved orunresolved to your Supervisor at shift change over and document in log book
在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上
· Complete knowledge of all room types,hotel matrix, and facilities
完全掌握所有关于房间类型、酒店布局和设施的信息
· Review arrival lists and anticipateneeds
检查到达旅客名单并预测各种可能的需要
· Operate communicationequipment
操作通信设备
· Access and use roomscomputer programs
接触并使用客房电脑程序
· Conduct Credit card checks
对信用卡进行检查
· Ensure staff adhere to Standards andProcedures for cash handling
确保员工遵守现金处理标准和程序
· Maintain own cash float
保持自己的现金浮动
· Correct banking
保证银行业务的正确无误
· Update Guest History Maintenance
维护更新客史档案
· Prepare contingency reports
准备应急报告
· StaffSupervision of Night staff: Contractors; Porters, Cleaners, Room Service andworks with Human Resources to ensure their performance is effectively managed
对夜岗人员进行监督，包括外包人员、搬运工、保洁人员、客房服务人员等，并与人力资源部门合作，以确保对上述人员的工作情况进行有效管理
· Oversees the Night Audit Function
监督夜审工作
o Develop,update and train standards and procedures
就各项标准和程序进行开发、更新和培训
o ProduceRevenue Reports
制订收入报告
o Performfile back up maintenance
做好档案备份维护工作
o Reviewall audits and reconciliation of daily sales transactions of front office andall outlets, balancing all cash registers and reporting discrepancies to LineManagers
检查所有夜审工作和前厅部及各营业场所的日常销售交易的核对，对所有收银机进行检查并向经理报告各种异常情况
o Weekend and Month end reports completed in line with policy
依照政策规定完成周小结和月度小结
o AdviseLine Managers of recurring errors
就反复出现的失误情况向经理提供建议
· Works with Superior and HumanResources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director ofFinance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
2. REQUIRED QUALIFICATIONS
资格
RequiredSkills –
技能要求
· Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Good writingskills
具有良好写作技能
· Proficient inthe use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
· Problemsolving, training and organizational abilities
具有解决问题，培训和组织能力