宾客关系主任 Guest Relations Officer

Job Summary– (Role Summary)
工作概述﹣(职位概述)
Responsible for establishing and maintaining mutualunderstanding and goodwill between Guests and management.
负责建立和保持客人与管理层之间的相互理解和友好关系。
At InterContinental Hotels & Resorts® wewant our guests to feel special, cosmopolitan and In the Know which means weneed you to:
· Becharming by beingapproachable, having confidence and showing respect.
· Stay inthe moment byunderstanding and anticipating guests’ needs, being attentive and takingownership of getting things done.
· Make itmemorable by beingknowledgeable, sharing stories and showing your style to create moments thatmake people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
PEOPLE员工团队
· Plan and co-ordinateall promotional activities targeting Japanese clients
计划和协调所有针对客户的促销活动
· Trace relevantstatistics about Japanese clientele
对客户的相关统计数字进行跟踪
· Co-ordinateand supervise all activities for Guests
协调和监督对客人开展的所有活动
GUESTEXPERIENCE宾客体验
· Assist withcheck-ins/check-outs of Japanese clients
协助客人办理入住和退房手续
· Greet Guestsupon arrival
在客人抵店时进行迎接
· Room Guests
为客人安排客房
· Cover guestrelations desk
负责客户关系台的工作
· Assist Guestswith airline bookings and reconfirmation’s
协助客人进行航班预订和确认
RESPONSIBLEBUSINESS企业责任
· Assist alldepartments in being receptive to the needs of Guests
协助所有部门满足客人的各种需求
· Attendrecreation activities when necessary
如有必要，可参加一些相关招待活动
· Assist in anyother duties when required by the Guest Relations Manager
按照客户经理的要求对其它任务进行协助
· Assist withtranslations (information; guest directory; menus etc) as required
按要求协助翻译（信息、客户名单、菜单等）
· Providefeedback from Guests to Front Office Manager for action
将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动