礼宾部经理

Be responsible for Concierge Services, Bell Service, Doorman and Drivers
负责管理礼宾部, 提供礼宾服务、行李服务、迎宾及交通服务
* Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
向客人和其它部门提供关于饭店内外广泛的服务和设施的详细而准确的信息
* Ensure mail and messages are distributed without delay after receipt
确保邮件和留言在被接收后及时的分发
* Ensure luggage is correctly stored, labeled, and recorded in luggage control book
确保行李被正确的储存、贴标签并且记录在行李登记簿上
* Ensure the driveway is kept clear of vehicles and co-ordinate valet parking when required
确保车道不被车辆阻塞并且在需要时协助代客泊车的工作
* Ensure prompt and safe hotel car service
确保迅速和安全的饭店汽车交通服务
* Oversee activity in main lobby and assist the Guest Service Agents whenever possible
监督大堂的活动并在需要时协助接待员的工作
* Assist in keeping Lobby clean and tidy
协助保持大堂的整洁有序
* Ensure professional and friendly airport representative service
确保职业化和友好的机场迎送服务
* Brief staff on all group arrivals and departures, itineraries, name of group, number of rooms and name of tour guide and current house availability
向员工介绍关于团队的到达和离开、旅行路线、团队名称、用房、全陪姓名和目前房间可用情况的信息
* Take part in the preparation and planning of department goals and objectives
参与准备和制定部门的目标
* Set up systems to capture guest feedback and present to Management on a regular basis
建立系统获取客人反馈并定时汇报
* Assist with the development of new products and services
协助发展新产品和服务
* Assess work operation and prepare plans to implement change when required
评估工作表现，并在必要时制定调整计划
* Discipline staff, when applicable
约束员工遵守纪律
* Determine and plan for future staffing needs
明确和制定本部门各岗位所需人员的编制计划
* Prepare staff rosters to meet business demands
根据工作需要准备员工排班表
* Facilitate multiskilling
鼓励员工贯彻多技能
* Implement staff performance appraisals
进行员工表现评估
* Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务