前台接待领班

1.To greet guests on arrival at the hotel and conduct check-in and registration procedures.
欢迎客人来到酒店，为客人办理入住手续.
2.To check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
在客人办理入住手续之前，要为客人核实房间是否打扫好，同时要确保房间的设施等是否符合酒店高标准.
3.To implement and maintain guest recognition programme.
落实并且维护客人识别程序
4.To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
解决客人的投诉，回答客人的问题，满足客人的需要，并详细记录下来。对于不能满足的问题，要及时跟进.
5.To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
给客人提供最新的旅游信息，各旅游景点的资讯，必要时客人预定行程。
6.To maintain online reputaion management by providing guests excellent service .
通过为客人提供卓越的服务以维护酒店网络声誉管理..
7.To handle inquiries by providing appropriate information.
通过提供适当的信息解决客人询问.
8.To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
维护公共区域整洁，主要是确保大堂的干净整洁
9.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
通过提供高效、友好、及时的服务，达到并超过客人的期望
10.To conduct hotel site inspections when directed.
按指示进行酒店参观及介绍
11.To update teleguides in the hotel computer system (Opera).
及时更新电话信息，并将信息输入OPERA系统
12.To handle the hotel wake up systems.
准确地完成叫早服务
13.To take and forward messages accurately and in a timely manner.
准确、及时礼貌地记录并转达信息
14.Administers the hotel’s billing system for telephone charges.
管理酒店电话收费系统
15.Handles customer complaints if possible, or reports them to supervisors.
尽可能处理客人投诉，或及时向主管汇报
16.Ensure the Supervisor is informed of any malfunction of equipment in the Operator room.
确保将所有总机设备故障的信息告知主管
17.To entertain guests as and when appropriate.
热情地接待客人
18.Maintain online hotel reputation management
维护酒店在线声誉管理
19.To ensure that guest check out arrangements are in order, abide to the cashiering policies & standards, and to bid the guests farewell.
确保用酒店的标准程序为客人办理退房手续并欢送客人
20.To assist Telephone Operator and Concierge Service when required.
必要时要协助总机和礼宾部的工作
21.To carry out administrative requirements as directed.
落实行政要求的指示