Guest Service Manager宾客服务经理

In charge of Front Office operation by shift, including guest complaints handling
负责前厅部的值班工作，包括客人投诉的处理宾客关系
Note and coordinate compliance with guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all guests by the appropriate department.
记录并协调各部门满足客户的需求及个人喜好,确保各相关部门对客户充分地认知,根据客户的喜好提供个性化服务
Protect and enhance the Guest Relation process and the guest experience.
确保优质的宾客关系及宾客的入住的体验
Establish a positive relationship with all guests while maintaining a professional and attentive manner.
时刻保持专业及专注的态度，与客户建立良好的宾客关系
Ensure property pre-arrival report is used to assist in leading the department
熟练掌握电脑软件应用知识，确保录入宾客资料信息正确，比如：宾客的喜好（包括本地宾客，内地宾客，海外宾客），兴趣，住店期间的活动，及其他事件
1.至少2年前台工作经验及至少2年以上主管经验。
2.具有好的沟通能力和对客服务的技巧。
3.具备良好的领导能力。
4.大专以上学历，流利的英文和中文沟通能力。
1.Minimum 2 years Front Desk experience with at least 2 years of Front Desk Supervisory experience.
2.Demonstrated excellent communication and hospitality skills.
3.Demonstrated leadership qualities.
4.Minimum graduated from College.Fluently in English and Mandarin to communicate.