预定文员Reservation Agent

Handleall reservation requests via telephone, fax, mail and Internet in a friendly,efficient and prompt manner. 礼貌有效地处理通过各种途径收到的预定，如，电话，传真，邮件，英特网。Performand complete the Reservation Sales Office daily shift duties.根据预定部排班准时上下班Maintaininga high level of quality within the reservation sales department.保持保证预定部的高质量服务理念Understandthe importance of servicing internal customers as well as external.了解并理解出色的为所有客人服务，无论是内部和外部的客人Prepare weekly and monthly upsell reports. 做好每周及每月的upsell报告 Assist in checking future arrivals for alltransient & groups. 协助核查未来的散客及团队预定 Handle and process CTAC commission. 核实并处理CTAC 返佣Maintain system balancing and clear Marsha Queues. 保持系统平衡并及时清理Marsha中的 “Q” 信息Answerall phone calls promptly, friendly according to the hotel and MarriottStandard. 以积极友好的态度回答每一个电话, 并确保严格按照万豪预定销售标准来完成预定
Processand respond to reservation requests efficiently and effectively, allreservation confirmation requests should be handle within 24 hours 积极有效地回答所有疑问，所有已完成的预定必须在24小时内给出确认Handlereservation requests from other departments有效处理各部门的预定要求