Guest Relations Officer(Russian / Spanish / French / Italian）

DUTIES:
1. Greeting and receiving domestic and international guests with a professional and enthusiastic attitude, and processing guest check‑in and check‑out procedures.
2. Acting as a communication bridge between guests and hotel departments, promptly coordinating and resolving guest requests, complaints and emergencies.
3. Proactively maintaining guest engagement, providing language support and personalized care to foster good guest relations.
4. Assist in handling the reception process for VIP guests, including reservation details, room arrangement, special request, and collection of check-out feedback.
5. Strictly follow the hotel service process and regularly report work progress to the department leaders.
REQUIREMENT:
1. Be able to communicate smoothly with guests in other languages and possess good daily English proficiency.
2. Good service awareness and excellent communication skills.
3. Strong ability to withstand pressure and adapt to hotel shift work.
4. Well groomed, cheerful and enthusiastic personality.