礼宾部领班 Concierge Captain

Efficiently organize and coordinate the Bell Desk and all its related services
充分组织并协调行李部的工作以及所有相关服务
Lead and motivate team
领导并激励团队
Provide consistent and quality service to guests in line with the Hilton Brand Service Standards
根据Hilton品牌服务标准，为顾客提供一贯性的高标准服务
Acts as a coach and mentor to team members, actively participate in training the team,
在工作中为员工树立榜样，积极培训团队成员，
Attends trainings as and when required in line with career development plans
根据培训计划的安排，在必要时参加培训
Involvement in personnel measures such as assessment of performance
参与对员工的评价，如：工作表现评估
Lead and motivate team members
领导并激励团队
Responsible for monitoring daily team member attendance
负责员工的日常考勤
Ensures that luggage is delivered and collected promptly
确保行李的及时递送与保存