客房送餐服务员

·
Answer the telephone within
prescribed number of rings. Efficiently
and professionally handle multiple incoming calls at once.
·
在规定的电话铃响数范围内接听电话。高效专业的处理多通同时来电。
·
Articulate and repeat each
order to the guest before hanging up.
Use guest name and title.
·
在挂电话前清楚的向客人重复订单。称呼客人的姓名和职位。
·
Follow established script to
encourage up-selling.
·
按制定的说明鼓励推销。
·
Give guest the approximate time
of delivery.
·
告知客人大约的送餐时间。
·
Correctly enter all pertinent
information of an order including special items, cooking meat instructions, no
seasoning (MSG, salt), etc.
·
正确输入订单的有关信息，包括特殊项目，烹调肉食说明，不加调料(味精，盐)等。
·
Close checks to correct guest’s
room account.
·
将帐单挂到正确的房帐上。